We require couriers to register to prevent spamming, and invalid or inappropriate quotes being submitted on boxby. So that we know that you are a properly established business, so that we have all the appropriate details to contact you when customers take up your quotes, and so we can pay you.
Do you charge for registration?
Yes. New memberships are charged at an amount of £99 including VAT for a 12 month period. The membership includes all current services and all future services during that 12 month membership period.
How do I quote for delivery jobs?
You will be paid the figure that you quote in full. So if you are VAT registered it is important that you include the VAT, and quote the gross amount not the net. If the customer has requested a PODFather online Proof of delivery, then an amount of £1 is added to the quote that you submit, this £1 is to contribute towards the costs and show the customer that the Online POD is a value aadded service. This is the figure that is then shown to the customer.
Do you make any deductions from my quote or charge any fees?
All couriers are paid the price that they quote in full. You invoice the customer direct, and we recommend that you take payment on delivery, so control of monies is always in your hands. We make no deductions and we invoice you no charges, no matter how many jobs you do.
What about additional information?
Here at boxby, we know that every job is different, so one the quote form we provide a box for you to include any additional or relevant information for the delivery. For example perhaps you can only do the job if the item can be collected on a specific date. This box has been provided to give couriers the opportunity to provide relevant job related information, you can include your telephone number, email address of other relevant contact information that you think will make it easier for the customer to reach you direct. Here at Boxby, we don't stand between couriers and customers. We know that everything is easier when you can talk.
What do I include in my quote?
Your quote should be the Gross price that you are prepared to do the delivery job for.
What happens after I submit my quote?
The customer will be instantaly notified that a new quote has been submitted for their delivery job. It is up to the customer to select which of the quotes from the couriers they wish to select. Boxby does not allocate jobs to couriers, or recommend any couriers in preference over other couriers. It is the customer who decides which quote to accept.
VAT Registered Status
If you are VAT registered it is important that you complete this information in your profile. This is important information for VAT registered customers. This information is included in your “Business Details” part of your profile, and can be edited and updated.
What happens when a customer accepts a quote?
When a customer accepts a quote that triggers the immediate release of the collection & delivery information to the courier that they have chosen. If your quote is accepted you will receive immediate notification of the acceptance by email, and the job will be listed under your “jobs awaiting delivery” section. You are required to contact the people at both the collection and delivery ends within 24 hours to let them know when they anticipate delivering the item in question.
What are my obligations?
You are required make arrangements for the collection and delivery of the item within the time period that you quoted for. We appreciate that couriers are quoting cheaper prices on Boxby on the basis of fitting the jobs in around other scheduled work. The customer is advised that they cannot set out very restrictive periods for collection or delivery unless these were detailed in the job listing, or if unless their requirement match arrangements that you volunteered in your additional information that you provided along with your quote.
You are required to make contact with the people at both collection and delivery locations within 24 hours of being notified of the acceptance of your quotation. And you are expected to fulfil arrangements for dates & times for pickup and delivery of the job which you have notified or agreed with the customer. You are responsible for invoicing and collecting payment from customers. We recommend to both couriers and customers that payment is made on delivery, and not in advance or arrears.
What checks do you do on new couriers?
All new couriers are required to submit a copy of their goods in transit insurance, which shows their business name, and that they have appropriate cover for undertaking courier work obtained through boxby.
The terms and conditions also ask couriers to confirm that they are fit and proper people to undertake courier work, including being of an appropriate age, having no legal convictions etc.
What is Goods in Transit Insurance?
If you need to ask this question then you really shouldn’t be registering as a courier on Boxby. Boxby is for properly formed courier and delivery business, sole traders, partnerships or companies, new or well established. But all are required to have the skills and knowledge suitable for performing the courier jobs that you are quoting on. Boxby is not for people that want to use their cars or vans for running a couple of delivery jobs for a bit of extra cash. If you have to ask what GIT is, then I would suggest that this isn’t for you.
What if I provide inaccurate or incomplete information in the registration form?
Your information can be updated through your profile, at any point after your registration. If the information you provide is fraudulent then your registration will be deleted, and you will be liable for any losses which may be incurred by the customers or boxby as a result of your incorrect disclosure.
How can I contact the customer to check some details?
Simply drop an email to admin@boxby.co.uk with the job number, and we will provide you with all the information that you request, and get the courier to call you if you need so. We do offer all customers the option to show their telephone number so that couriers can contact them direct, we do explain that this may help then get cheaper quotes or a quicker delivery. However, we ask you to respect the fact that many customers do prefer not to disclose their telephone numbers on a website.
Where are the Courier Terms & Conditions?
Click here to see the courier terms and conditions in full.
Who do I contact if I have any questions?
Contact admin@boxby.co.uk or phone 01465 715444 to speak to someone in our office.
